SmallBizLaunchPad

FAQs

View our frequently asked questions below. If you cannot find an answer to your question, please contact us.

Business Setups

How will I receive my documents?

Once all of your business setup documents are ready we will send you a link to download your documents securely online using Dropbox, together with easy to follow instructions. You don’t have to have a Dropbox account to use this service.

Can you provide advice about my business?

We specialise in small business setups. We focus on doing one thing and doing it well, and this allows us to provide a great value service. Because of this, we cannot provide personalised advice on choosing a business structure or setting up a business. If you need advice based on your individual circumstances we recommend talking to your accountant.

What if I already have a business?

If you are a sole trader and wish to set up a company or trust, we can certainly help. However you may need to provide additional documentation if you have already registered your business name and wish to use that same name for your company or trust. Please allow for additional processing time. Don’t forget you’ll need to set up a new bank account and change all your documentation to your new ABN.

What if I’m under 18?

If you’re under 18 you can apply for an ABN and set up as a sole trader or partnership. However the law states that minors cannot be officers of Australian companies, and therefore we cannot set up a company or trust for you.

What if I don’t live in Australia?

If you are not an Australian resident you may still be able to apply for an ABN or set up a business, however due to the added complexity we are unable to set this up for you online at SmallBizLaunchPad. We recommend seeking personalised advice from an accountant for your specific circumstances.

Do I need to get my Trust Deed Stamped?

Depending on which state you live in, if you’ve ordered a trust you may need to have it stamped. Where applicable, this service is included in your Launch Pack. You’ll need to sign your documents and then mail them to us to be stamped, and we’ll mail them straight back (all postage is included as well). If this applies to you we’ll send detailed instructions in your Launch Pack.

Order Processing

How long will my order take to process?

Processing time varies, depending on your circumstances. Most sole trader and partnership setups will be complete in five business days. However the Tax Office sometimes does not issue an ABN on the spot (especially common if you will be working as a contractor), and instead may review your application manually. If this occurs we will let you know right away, and it will add around two weeks to your processing time. For companies and trusts, our legal team will need to prepare your documents, so please add an extra week to the above processing times.

Can I check the progress of my order?

We will keep you informed of the progress of your order via email. If you have any specific queries please send them to support@smallbizlaunchpad.com.au or us our contact form.

What if I find a mistake in the details I’ve provided?

Once you submit your order, we will send a confirmation email of the details you’ve provided. It is important that you check this carefully, as once we begin processing your order (usually within 24 hours) it can be very difficult to change anything, and may incur extra fees. If you do find an error, please email us immediately at support@smallbizlaunchpad.com.au

What if I’ve changed my mind on my business name?

This is very difficult to change once we have started processing your order (usually within 24 hours), so make sure you’re absolutely certain that you’re happy with it before you submit your application. Changes after this point may incur additional fees. Our article on Choosing a Business Name gives some tips on making sure your business name it is available before you lock it in.

Payment

What payment options are available?

Our secure online payment system can accept payments by Visa, Mastercard or PayPal. PayPal allows you to pay from your credit cards or linked bank accounts without directly providing your credit card number directly. We don’t charge any fees for these payment options.

Can I cancel my order?

Once we have begun processing your order, it cannot be cancelled. This is because we will pay for legal expenses and registration fees on your behalf that cannot be refunded. We will generally begin processing your order within 24 hours, so if you change your mind please get in touch with us ASAP and we will assist however we can.

Do you offer refunds?

Once your order has been processed we are unable to offer a refund. This is because the legal documents and tax office registrations we prepare for you cannot be returned or retracted. However we do guarantee to fulfil your order as placed. If we are unable to process your order, for example if the Tax Office deems you ineligible to apply for an ABN, we will provide a full refund.

SmallBizLaunchPad

Are you registered tax agents?

Yes, SmallBizLaunchPad is a registered tax agent. This means that we’re bound by strict obligations to act in a professional manner, and gives you peace of mind in the services we provide.

Are you qualified accountants?

Yes, our director Jess Murray is a CPA accountant with 9 years experience working with small businesses in public practice. CPA’s are held to strict professional and ethical guidelines, which gives you complete peace of mind. Jess also holds a Bachelor of Business (Accounting) and Diploma of Financial Planning. Jess oversees every single business set up by SmallBizLaunchPad

Are you lawyers?

No. All SmallBizLaunchPad company and trust setups are prepared by legal firm Castle Corporate, who are based in Box Hill, Melbourne. You can learn about them via their website.    Castle Corporate have been providing company and trust formations for over 20 years, and are our trusted partner.

Do you have insurance?

Yes, SmallBizLaunchPad has comprehensive professional indemnity insurance that complies with the requirements of CPA Australia and the Tax Practitioner’s Board.

Where are you located?

SmallBizLaunchPad is a 100% online business, and doesn’t have a shopfront or business premises. This helps us provide a better value service to you. We are a real small business though, and can frequently be spotted at coffee meetings in the cafes of inner Melbourne! If you’re looking for our mailing address you’ll find it on our contact page.

How can I contact you?

The best way to reach us is by email, and we’ll always respond in 24 hours. Direct general enquiries to info@smallbizlaunchpad.com.au or if you’ve already placed an order send your queries to support@smallbizlaunchpad.com.au . Alternatively, you can use the contact form on our website. If you’d like to chat to us, send your phone number together with an outline of your query and we’ll call you back.

SmallBizLaunchPad